Location: Best practice groups –
Virtual
18 April 2024 – 10:00am – 12:00pm
Location: HQN event –
Virtual
27 February 2024 – 10:30am – 3:15pm
Housing Management Network news feed
Housing Ombudsman’s Complaint Handling Code becomes statutory as cases continue to rise
The Housing Ombudsman and the Local Government and Social Care Ombudsman (LGSCO) have today launched their aligned Complaint Handling Codes which they hope will result in best practice in complaint handling and ultimately better services … Read more
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Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’
The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more
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Latest member question: risk assessments
Hi I hope you can help, I am looking at reviewing our safeguarding procedures and Vulnerable person procedures, would anyone mind sharing their procedures and risk assessments. I am interested about managing the risk of … Read more
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Council ordered to pay £18,800 compensation by Housing Ombudsman
The Housing Ombudsman has made three findings of severe maladministration in three cases involving Waltham Forest Council, including poor handling of a damp and mould case involving a vulnerable resident and another resident experiencing ASB … Read more
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Course of the week
Condensation, damp and mould for non-technical officers: 13 February – Live virtual training Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more
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Housing Officer (two posts!)
COMMUNITIES AND HOMES SERVICES Housing Officer £30,296 – £33,945 Dependent on qualifications and experience 1 x Permanent 1 x Fixed Term – maternity cover Rugby Borough Council is looking to recruit two enthusiastic and customer focused … Read more
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Homelessness & Prevention Officer
COMMUNITIES & HOMES SERVICES Homelessness & Prevention Officer £30,296 – £33,945 We are looking for experienced Homelessness Prevention Officers with at least 2 years’ experience of working in Homelessness Prevention / Relief within a local … Read more
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Government launches consultation on social housing allocations revamp ‘to make system fairer’
An overhaul of how social housing is allocated, which the government claims will make the system fairer and not available to those who abuse it, has been announced today. Much-trailed ‘three strikes and you’re out’ … Read more
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Head of Housing and Community Services
Location: Enfield, Hybrid Working Salary: £ 60,000 – £70,000 Hours: 37.5 Reporting to: Director of Operations Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around … Read more
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Course of the week
Customer complaint handling workshop: 28 February – Live virtual training The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more
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Grounds Maintenance Operative
Directorate: Customer, Place and Services Job Title: Grounds Maintenance Operative (Permanent) Hours: 40 Hours per week (Monday to Friday 08:00 – 16:30) Salary: £25,027.20 (Full Time Equivalent based on 40 hours) per annum, pro rata Location: … Read more
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Neighbourhood Management Co-ordinator
Directorate: Customer, Place and Services Job Title: Neighbourhood Management Co-ordinator (Permanent) Hours: 30 hours over 4 days per week – Part time (to be worked flexibly in line with business needs) Salary: £20,270 per annum … Read more
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Housing Services Team Leader
Location: Enfield, Hybrid Working Salary: £ 38,000 – £42,000 Hours: 37.5 Reporting to: Operations Manager – Housing Services Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London … Read more
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HQN Training – new for 2024
New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here. Further details on professionalisation requirements and the competency and conduct standard for the social … Read more
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Housing Quality Magazine January 2024
Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more
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Opinion: Give boards a bigger range of voices – and stop worshipping the governance gurus
By Alistair McIntosh, HQN CEO If you find yourself in a hole, stop digging. Why does no one ever follow that advice? A year or so ago I was on the train and got talking … Read more
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Housing Officers x 2
Location: Cambridge Salary: £33,054 pa plus fixed annual car allowance £1,850 37 hours per week (part time option may be considered) Other benefits: 28 days annual leave plus option to buy or sell up to 5 days … Read more
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Tenancy Services Officer
37 hours per week £32,076 – £33,945 per annum An exciting opportunity has arisen in the Council’s Housing Management Team. We are looking for someone who will work flexibly in a team of six Tenancy … Read more
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Tenancy Enforcement Team Leader
Are you currently in a leadership role within Tenancy Enforcement, looking to work for a leading Social Housing provider? Or maybe you’re an ASB, Housing or Tenancy Enforcement Officer looking to take on a new … Read more
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Neighbourhood Partner
As Neighbourhood Partner, you will be the go to person and advocate for all customer service issues arising on your “patch”. From home viewings and sign ups, to settling in visits and resident engagement, you … Read more
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Lettings and Voids Assistant
Salary is up to £ 24,270 per annum depending on experience An exciting opportunity has arisen to work for South Lakes Housing as a full-time (37 hours per week) Lettings & Voids Assistant. Salary and … Read more
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HQN appoints Chloe Fletcher as new director
HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more
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Independent Living Assessor
Do you want to work for a ‘Best Companies Top 100 company’? Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Fairness, Openness, Respect, … Read more
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Opinion: HQN Safeguarding and Housing best practice group is stepping up through the gears
By Jon Cox, Head of Tenancy Sustainment, SNG and Founder and Chair of the HQN Safeguarding and Housing best practice group I founded the group in 2019 under the auspices of HQN having seen the … Read more
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Community Housing Assistant
Interviews will take place on Monday 29th January 2024 Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? We are looking for a Community Housing … Read more
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RSH confirms social housing rent levels for 2024/25
The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more
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Latest member question: garage inspections
A member is reviewing their approach to garage management, particularly inspections. They’d be interested in speaking to other local authorities about their good practice. If you can help, please let us know below.
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Interim Director of Housing & Communities
Are you an experienced leader with a passion for delivering high-quality housing and community services? Do you have a strategic vision and a track record of delivering successful outcomes for customers, communities and stakeholders? Whether … Read more
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HQN’s housing regulation quiz 2023
Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more
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‘Working paper’ outlines ‘significant issues’ in new-build estate management
The Competition and Markets Authority (CMA) has published the first of its ‘working papers’ following its study into housebuilding in England, Scotland and Wales. The study detailed significant issues in new-build estate management, including inadequate … Read more
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Location: HQN event –
Virtual
27 February 2024 – 10:30am – 3:15pm
Location: Best practice groups –
Virtual
18 April 2024 – 10:00am – 12:00pm
Location: Best practice groups –
Virtual
03 July 2024 – 10:00am – 12:00pm
Location: Best practice groups –
Virtual
14 November 2024 – 10:00am – 12:00pm
Public training –
Live virtual
13 February 2024 – 9:30am – 4:30pm
Public training –
Live virtual
15 February 2024 – 9:30am – 4:00pm
Public training –
Live virtual
22 February 2024 – 10:00am – 4:00pm
Public training –
Live virtual
28 February 2024 – 10:00am – 1:00pm
today