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About accreditation

Demonstrating that your services have been scrutinised by a reputable and independent organisation and found to meet exacting standards is a measure of confidence that customers, clients and partners will recognise and trust. HQN Accreditation systems provide the tools to do this and have been designed to recognise and reward those organisations which:

  • Understand their customers and communities – recognising and valuing diversity
  • Deliver excellent customer services for tenants
  • Operate efficiently and make best use of the resources available
  • Are committed to developing and sustaining strong partnerships
  • Innovate and actively look for opportunities to improve.

A – Z list of organisations   


Recent client feedback

  • “We have worked with HQN to maintain our DLO and Gas Accreditation for several years because it brings a number of benefits. The assessment process provides us with an independent, external review of our current performance and practice. The expertise and experience of the Assessors ensures their judgement of us is benchmarked against up to date comparison with the practice of other peers. The recommendations provided are based on demonstrable evidence of what can work and this is of great support for the shaping of our continuous improvement plans. Due to the ongoing relationship with HQN the regular re-assessment process is a useful way of keeping us accountable for the delivery of plans we put in place. Finally achieving the accreditation is a great way of recognising the quality of service provided by our colleagues and received by our customers.”

    Paul Butterworth, Executive Director of Assets, Wythenshawe Community Housing Group


  • “It is great to have an expert who does such a thorough job scrutinising us to ensure we are doing the right things to support those who need us the most.”

    Tansy Crowley-Sweet, Assistant Director of Housing (Customer), whg


Our accreditation offer

HQN Accredit: MIST – Maximising Income; Sustaining Tenancies

If your organisation wants a tangible sign that your services meet or exceed good practice standards and that you are proud to offer a best-in-class service to your residents, then HQN Accredit: MIST is for you

HQN Accredit: DLO/Contractor

HQN recognises that successful repairs and maintenance services can be provided by a variety of means. That’s why we’ve developed a range of accreditation systems specifically designed for each service delivery type

HQN Accredit: Lettings

A modern lettings service is about so much more than just handing over the keys

HQN Accredit: Gas

Demonstrating that your gas safety arrangements and commissioning process have been scrutinised by a reputable and independent organisation is a measure your residents and partners can trust

Get in touch

Want to know more about our accreditation work? Email [email protected] or call Anna

Enquire now

Address: Rockingham House,
St Maurice’s Road,
YO31 7JA

For information call today

01904 557 150

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