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About the Estate Services Hub

HQN’s Estate Services Hub meets regularly and provides a forum to address some of the major challenges facing estates services teams across the country. It also gives members the opportunity to share best practice and even collaborate on the procurement of services.

 The Hub covers a wide range of topics, including:

  • The impact of changing property portfolios and customer demographics on estates services
  • Ensuring that estate management has a more powerful voice within organisations
  • How to work better with contractors and the potential to work with new partners as customer expectations shift
  • Working with managing agents
  • Collaboration on procurement
  • Managing and maintaining communal spaces
  • Promoting the green agenda.

The hub is free to members of the Housing Quality Network. For more information, contact [email protected]

Estate Services Hub news feed

Job

HQN | Monday, 05 Feb 2024 – 8:43

Grounds Maintenance Operative

The Vacancy   Salary: £24,682 per annum Location: Wythenshawe (M22) Hours of work: 39 per week   Are you an experienced grounds maintenance operative who can work with a number of different teams? Are you … Read more


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Job

HQN | Monday, 05 Feb 2024 – 8:42

Grounds Maintenance Operatives [Seasonal]

The Vacancy Salary: £24,682 per annum Location: Wythenshawe (M22) Hours of work: 40 per week Are you an experienced grounds maintenance operative who can work with a number of different teams? Are you someone who … Read more


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Post

Richard Hawley | Friday, 02 Feb 2024 – 13:00

Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more


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Post

Richard Hawley | Monday, 29 Jan 2024 – 13:37

Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more


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Job

Suzy Histon | Thursday, 25 Jan 2024 – 15:41

Grounds Maintenance Operative

Directorate: Customer, Place and Services Job Title: Grounds Maintenance Operative (Permanent) Hours: 40 Hours per week (Monday to Friday 08:00 – 16:30) Salary: £25,027.20 (Full Time Equivalent based on 40 hours) per annum, pro rata Location: … Read more


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Post

Richard Hawley | Tuesday, 23 Jan 2024 – 14:41

HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more


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HQM

Sam Wiggle | Thursday, 18 Jan 2024 – 11:01

Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more


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News

Max Salsbury | Wednesday, 10 Jan 2024 – 12:53

HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more


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Post

Suzy Histon | Tuesday, 02 Jan 2024 – 12:48

Latest member question: garage inspections

A member is reviewing their approach to garage management, particularly inspections. They’d be interested in speaking to other local authorities about their good practice. If you can help, please let us know below.


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News

Max Salsbury | Thursday, 07 Dec 2023 – 9:59

HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more


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News

Max Salsbury | Thursday, 07 Dec 2023 – 9:11

‘Working paper’ outlines ‘significant issues’ in new-build estate management

building site

The Competition and Markets Authority (CMA) has published the first of its ‘working papers’ following its study into housebuilding in England, Scotland and Wales. The study detailed significant issues in new-build estate management, including inadequate … Read more


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Job

HQN | Monday, 27 Nov 2023 – 9:02

Grounds Maintenance Apprentice

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more


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Job

HQN | Monday, 27 Nov 2023 – 9:00

Housing Officer

Would you like your work to positively impact the community? If you have a passion to make a real difference within the community’s people live within, then joining a team of successful Housing Officers could … Read more


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Job

HQN | Monday, 27 Nov 2023 – 8:51

Neighbourhood Manager




Poplar HARCA is an award-winning housing association. We have a national reputation for our innovative approach to urban and social regeneration. As Neighbourhood manager you’ll be responsible for delivering high quality, inclusive, and responsive housing … Read more


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Job

HQN | Monday, 27 Nov 2023 – 8:48

Facilities Building Surveyor

West Lancashire Borough Council own and manage circa 6500 homes across the Skelmersdale and Ormskirk areas. Our Property Services Team manage the delivery of Responsive Repairs, Voids, Compliance, Investment works and Facilities Management across the … Read more


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Job

HQN | Monday, 13 Nov 2023 – 16:56

Workplace (Facilities) Solutions Coordinator

Salary: up to £27,300 per annum We’re excited to be looking for a new Workplace Solutions (Facilities) Coordinator to support our workplaces in Windsor and surrounding areas and make sure our colleagues have a great place … Read more


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Job

HQN | Monday, 06 Nov 2023 – 8:45

Estates Officer

An exciting opportunity has arisen within the Estates and Project Management Team in the Transformation/Change unit to provide professional and technical estates support to the Property Manger on our Commercial Property and Housing portfolio. The … Read more


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Job

HQN | Wednesday, 01 Nov 2023 – 9:25

Housing Manager

Sutton Housing Partnership is an Arms Length Management Organisation (ALMO) that manages council housing in Sutton, and we are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. … Read more


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Job

HQN | Monday, 30 Oct 2023 – 8:47

Service Contract Officer – 6 month FTC

Do you have experience of delivering Grounds Service Contracts? Are you are interested in joining the Estate Contracts Team? If yes, you could now explore joining us on a 36.25hrs per week basis for a … Read more


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HQM

Sam Wiggle | Thursday, 26 Oct 2023 – 10:44

Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more


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News

Max Salsbury | Friday, 13 Oct 2023 – 14:14

Opinion: Balancing tradition and change – the value of being visible on our estates

By Sarah Crabb, assistant director of housing services at Mount Green In our fast-evolving society, a lot of things are changing. Becoming more streamlined, ‘digitally transformed’ and optimised to reduce costs or resources or staff … Read more


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Job

HQN | Thursday, 28 Sep 2023 – 9:21

Housing Manager

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. This is a perfect time to join our Housing … Read more


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Job

HQN | Friday, 08 Sep 2023 – 9:41

Estates Officer

TRANSFORMATION/CHANGE UNIT ESTATES OFFICER £28,371 – £32,020 (£16,102 – £18,173 pro rata) 23 hours per week An exciting opportunity has arisen within the Estates and Project Management Team in the Transformation/Change unit to provide professional … Read more


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News

Oli Perkins-Gibbons | Tuesday, 05 Sep 2023 – 11:59

Residents join forces with housing provider and council to clean up Bradford estate

Residents, employees from housing provider Incommunities and Bradford Council have joined forces to pick litter, remove graffiti from around a local community and share information about recycling. During the clean-up, the team collected over 30 … Read more


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Post

Suzy Histon | Tuesday, 08 Aug 2023 – 13:20

Latest member question: pros and cons of providing carpets

A member would be keen to hear from those that are providing carpets/flooring throughout living spaces when a property becomes void. They would be keen to hear your approaches including: Impact on sustainability it has … Read more


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Job

HQN | Thursday, 03 Aug 2023 – 15:32

Housing Manager

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. This is a perfect time to join our Housing … Read more


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Job

HQN | Friday, 28 Jul 2023 – 15:04

Grounds Maintenance Operatives

Grounds Maintenance Operatives Wythenshawe (M22) Permanent ¦ 39 hours per week £24,682 p/annum Are you an experienced grounds maintenance operative who can work with a number of different teams? Are you someone who takes pride … Read more


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News

Jon Land | Wednesday, 26 Jul 2023 – 9:56

Second staircases to be mandatory in all new residential buildings above 18 metres

Second staircases are to be mandatory for all new residential buildings above 18 metres tall, the government has announced this week. Secretary of State for housing Michael Gove said the move provides “coherence and certainty” … Read more


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Job

HQN | Monday, 24 Jul 2023 – 13:03

Operations Manager (Estates and FM)

Are you ready to take on an exhilarating role that offers a perfect blend of leadership, innovation, and value-driven initiatives? We are seeking an exceptional Operations Manager for our Estates and Facilities team, and this … Read more


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Post

Julia Dunford | Tuesday, 18 Jul 2023 – 11:00

Latest member question: communal bin stores – fly tipping and contaminated bins

I am asking for any best practice that fellow members have found works in managing communal bin stores when residents are not using the correct bins and will dump waste on the floors preventing collection. … Read more


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Estate services hub annual conference 2024

Location: HQN event – Virtual
24 April 2024 – 10:30am – 3:30pm

More details  

Introduction to social housing

Public training – Live virtual
04 March 2024 – 9:30am – 3:30pm

More details  

Estate Services Hub best practice group

Location: Best practice groups – Virtual
13 June 2024 – 10:00am – 12:00pm

More details  

Estate Services Hub

Please complete the form below and one of the networks team will be in-touch soon.


Address: Rockingham House,
St Maurice’s Road,
York
YO31 7JA

For information call today

01904 557 150



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