The new era of consumer regulation is upon us.
Now the Social Housing Regulation Act has received Royal Assent and the Regulator of Social Housing has published its proposed new consumer standards, housing associations, local authorities and ALMOs are preparing for the biggest changes to social housing regulation for well over a decade.
Combined with continuing financial pressures, the cost-of-living crisis, recruitment and retention problems, and ongoing disrepair and building safety issues, this is not an easy time for the social housing sector.
As always, HQN is here to help. We have created a Hot Topics page to provide easy access to our most relevant and useful resources, including briefings and toolkits, as well as the latest events and training courses.
Please note, you will need to be logged in to access some of the resources. Please email [email protected] if you require assistance.
Getting ready for inspection
- Events, training and self-assessment toolkits for all aspects of consumer services
- Indicative ‘Ofsted-style’ inspections: HQN has thoroughly road tested our methodology across London boroughs, northern and southern stock transfer associations, a national association, a specialist association
- Briefings for councils on the expectations of the RSH at their in-depth assessments
- Sharing good practice on health and safety through our Health and Safety Network
- Training courses on all aspects of housing management and maintenance to boost professionalism
- Pooling live information on setting and monitoring service standards across the Housing Quality Network and our service specific networks
- Reviewing complaint handling by experts with long track records of working at the Housing Ombudsman Service.
To find out more contact Anna Pattison in confidence on 01904 557197 or [email protected]