The Social Housing Rent Standard applies to both housing associations and stock-holding local authorities. HQN’s Rent Compliance Hub helps you to stay up-to-date with the latest information, legislation and guidelines.
Setting rents for social housing used to be quite simple. But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.
Our Rent Compliance Hub provides you with everything you need to know about the Rent Standard – including an exclusive compliance framework – while also illuminating best practice and filling a knowledge-sharing gap in this specialist area.
The hub is free to members of the Housing Quality Network. For more information, contact [email protected]
At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. The housing customer service delivery team are responsible for the delivery of excellent services … Read more
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Condensation, damp and mould for non-technical officers: 13 February – Live virtual training Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more
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£30,296 – £33,945 (£15,148 – £16,972 pro rata) Part time 18.5 hours per week – Wednesday, Thursday and Friday Rugby Borough Council is looking to recruit a part–time, enthusiastic Income Officer to focus on income collection from … Read more
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Customer complaint handling workshop: 28 February – Live virtual training The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more
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New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here. Further details on professionalisation requirements and the competency and conduct standard for the social … Read more
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A member would be interested who know what valuation tool others use for setting affordable rents. Can you help? Let us know below.
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Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more
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HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more
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A member would be interested to hear from anyone who sends their rent increase notification letters by email and how you approach this in your tenancy agreements. If you can help, please let us know … Read more
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The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more
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The Vacancy Salary-£30,868 per annum Location-Wythenshawe (M22) Hours of work-35 per week We have a fantastic opportunity for a Rents & Service Charge Officer to join our expanding team at Wythenshawe Community Housing Group (WCHG). … Read more
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Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more
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Permanent Bruce Kenrick House, Kings Cross, London £51,386 to £57,096 per annum for 35 hours per week. Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, … Read more
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The Vacancy Our Rents Team is expanding and we are looking for a new Income Recovery Officer to join the team at Wythenshawe Community Housing Group. This is a temporary, full time position, working 35 … Read more
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A member is reviewing their rent setting policy. They are a local authority and the policy needs to include social rents, new builds, living wage rents and every strand has a different avenue of setting … Read more
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Directorate: Customer, Place and Services Job Title: Rent Support Officer – Prevention (Permanent) Hours: 37 Hours per week (full time – to be worked flexibly in line with business needs) Salary: £27,508 – £30,125 – … Read more
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The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more
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The Regulator of Social Housing (RSH) has concluded that Joseph Rowntree Housing Trust (JRHT) has breached the rent standard. In a new regulatory notice, the RSH has revealed that the social landlord discovered it had … Read more
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The ONS have released the September CPI which forms the basis of annual rent increases for 2024/25. Today’s inflation figure is higher than predicted at 6.7%. Last year when the September 2022 CPI was 10.1% … Read more
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The government has this week introduced a series of reforms to shared ownership rents which apply to the leases of new shared owners who purchase homes delivered through the Affordable Homes Programme and through the … Read more
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TENANCY SUSTAINMENT OFFICER (INCOME FOCUSED) £28,371 – £32,020 Pay Award Pending Rugby Borough Council is looking to recruit a full-time, enthusiastic Tenancy Sustainment Officer to focus on income collection from within the Housing Services Team. … Read more
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Over a third of private renters have used some form of credit to afford their rent in the 12 months to August this year, a charity has revealed. According to StepChange Debt Charity’s polling, there … Read more
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We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more
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In the July edition of HQM, we take a deep dive into the new regulatory regime and how social housing providers should be preparing. We talk to organisations that have been involved in the RSH … Read more
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We are currently recruiting for an Income Recovery Officer to join our Rents Team at Wythenshawe Community Housing Group. This is a permanent, full time position, working 35 hours a week. Are you aware of … Read more
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Salary: £27,852 – £32,020 Job Reference: mkc/TP/230/957 Contract Type: Fixed Term Working Hours: 18.5 Closing Date: 16 July, 2023 Job Introduction We’re seeking a Welfare Officer to support our tenants through the cost-of-living crisis. This … Read more
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We have an exciting career development opportunity for a full time Income Management Officer within the Income team. You will provide a professional, customer focused service, and be responsible for rent collection and arrears recovery … Read more
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This role is responsible for business-critical housing services that help sustain tenancy’s and improve resident satisfaction. You will have experience in tenancy management and income recovery work as well as the ability to manage multiple … Read more
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We have an exciting career development opportunity for a full time Income Management Officer within the Income team. You will provide a professional, customer focused service, and be responsible for rent collection and arrears recovery … Read more
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Rent Operations Manager Competitive salary 37 hours per week Nottingham based Permanent opportunity The Nottingham City Council (NCC), Housing Services team (the new name for Nottingham City Homes) has been creating homes and communities where … Read more
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Location: HQN event –
Virtual
05 March 2024 – 10:30am – 1:30pm
Public training –
Live virtual
27 February 2024 – 10:00am – 1:00pm
Please complete the form below and one of the networks team will be in-touch soon.
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