Members only

The resource you are trying to view is restricted to network members. Please login to your MyHQN account to access this resource or contact [email protected] to enquire about becoming a member of this network.

About the Rent Compliance Hub

The Social Housing Rent Standard applies to both housing associations and stock-holding local authorities. HQN’s Rent Compliance Hub helps you to stay up-to-date with the latest information, legislation and guidelines.

Setting rents for social housing used to be quite simple. But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

Our Rent Compliance Hub provides you with everything you need to know about the Rent Standard – including an exclusive compliance framework – while also illuminating best practice and filling a knowledge-sharing gap in this specialist area.

The hub is free to members of the Housing Quality Network. For more information, contact [email protected]

Rent Compliance Hub news feed

Job

Suzy Histon | Wednesday, 07 Feb 2024 – 16:38

Income Customer Service Officer

At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. The housing customer service delivery team are responsible for the delivery of excellent services … Read more


Please Login to like, comment and share this content

Post

Richard Hawley | Friday, 02 Feb 2024 – 13:00

Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more


Please Login to like, comment and share this content

Job

Suzy Histon | Wednesday, 31 Jan 2024 – 14:33

Income Officer

£30,296 – £33,945 (£15,148 – £16,972 pro rata) Part time 18.5 hours per week –  Wednesday, Thursday and Friday Rugby Borough Council is looking to recruit a part–time, enthusiastic Income Officer to focus on income collection from … Read more


Please Login to like, comment and share this content

Post

Richard Hawley | Monday, 29 Jan 2024 – 13:37

Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more


Please Login to like, comment and share this content

Post

Richard Hawley | Tuesday, 23 Jan 2024 – 14:41

HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more


Please Login to like, comment and share this content

Post

Suzy Histon | Tuesday, 23 Jan 2024 – 10:32

Latest member question: valuation tools

A member would be interested who know what valuation tool others use for setting affordable rents. Can you help? Let us know below.


Please Login to like, comment and share this content

HQM

Sam Wiggle | Thursday, 18 Jan 2024 – 11:01

Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more


Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 10 Jan 2024 – 12:53

HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more


Please Login to like, comment and share this content

Post

Suzy Histon | Monday, 08 Jan 2024 – 11:45

Latest member question: sending rent increase letters electronically

A member would be interested to hear from anyone who sends their rent increase notification letters by email and how you approach this in your tenancy agreements. If you can help, please let us know … Read more


Please Login to like, comment and share this content

News

Jon Land | Thursday, 04 Jan 2024 – 12:50

RSH confirms social housing rent levels for 2024/25

The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more


Please Login to like, comment and share this content

Job

Suzy Histon | Tuesday, 12 Dec 2023 – 16:16

Rents & Service Charge Officer

The Vacancy Salary-£30,868 per annum Location-Wythenshawe (M22) Hours of work-35 per week We have a fantastic opportunity for a Rents & Service Charge Officer to join our expanding team at Wythenshawe Community Housing Group (WCHG). … Read more


Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 07 Dec 2023 – 9:59

HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more


Please Login to like, comment and share this content

Job

HQN | Wednesday, 06 Dec 2023 – 9:08

Rents Compliance and Operations Manager

Permanent Bruce Kenrick House, Kings Cross, London £51,386 to £57,096 per annum for 35 hours per week. Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, … Read more


Please Login to like, comment and share this content

Job

Suzy Histon | Monday, 27 Nov 2023 – 9:05

Income Recovery Officer

The Vacancy Our Rents Team is expanding and we are looking for a new Income Recovery Officer to join the team at Wythenshawe Community Housing Group. This is a temporary, full time position, working 35 … Read more


Please Login to like, comment and share this content

Post

Suzy Histon | Thursday, 16 Nov 2023 – 16:46

Latest member question: rent setting policies

A member is reviewing their rent setting policy. They are a local authority and the policy needs to include social rents, new builds, living wage rents and every strand has a different avenue of setting … Read more


Please Login to like, comment and share this content

Job

HQN | Tuesday, 31 Oct 2023 – 13:27

Rent Support Officer – Prevention

Directorate: Customer, Place and Services Job Title: Rent Support Officer – Prevention (Permanent) Hours: 37 Hours per week (full time – to be worked flexibly in line with business needs) Salary: £27,508 – £30,125 – … Read more


Please Login to like, comment and share this content

HQM

Sam Wiggle | Thursday, 26 Oct 2023 – 10:44

Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more


Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 25 Oct 2023 – 11:54

Housing trust breached rent standard, concludes regulator

The Regulator of Social Housing (RSH) has concluded that Joseph Rowntree Housing Trust (JRHT) has breached the rent standard. In a new regulatory notice, the RSH has revealed that the social landlord discovered it had … Read more


Please Login to like, comment and share this content

Post

Monica Teixeira | Thursday, 19 Oct 2023 – 9:52

Update on 2024/25 rent increase

The ONS have released the September CPI which forms the basis of annual rent increases for 2024/25. Today’s inflation figure is higher than predicted at 6.7%. Last year when the September 2022 CPI was 10.1% … Read more


Please Login to like, comment and share this content

News

Max Salsbury | Tuesday, 17 Oct 2023 – 10:02

New shared ownership rent reforms come into force

Shared ownership

The government has this week introduced a series of reforms to shared ownership rents which apply to the leases of new shared owners who purchase homes delivered through the Affordable Homes Programme and through the … Read more


Please Login to like, comment and share this content

Job

HQN | Tuesday, 10 Oct 2023 – 16:25

Tenancy Sustainment Officer (Income Focused)

TENANCY SUSTAINMENT OFFICER (INCOME FOCUSED) £28,371 – £32,020 Pay Award Pending Rugby Borough Council is looking to recruit a full-time, enthusiastic Tenancy Sustainment Officer to focus on income collection from within the Housing Services Team. … Read more


Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 21 Sep 2023 – 9:31

Over a third of private renters using credit to pay for rent

Over a third of private renters have used some form of credit to afford their rent in the 12 months to August this year, a charity has revealed. According to StepChange Debt Charity’s polling, there … Read more


Please Login to like, comment and share this content

Job

HQN | Thursday, 27 Jul 2023 – 13:41

Income Assistant – 9-12 month Contract

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more


Please Login to like, comment and share this content

HQM

Sam Wiggle | Tuesday, 11 Jul 2023 – 12:00

Housing Quality Magazine July 2023

In the July edition of HQM, we take a deep dive into the new regulatory regime and how social housing providers should be preparing. We talk to organisations that have been involved in the RSH … Read more


Please Login to like, comment and share this content

Job

HQN | Friday, 07 Jul 2023 – 14:44

Income Recovery Officer

We are currently recruiting for an Income Recovery Officer to join our Rents Team at Wythenshawe Community Housing Group. This is a permanent, full time position, working 35 hours a week. Are you aware of … Read more


Please Login to like, comment and share this content

Job

HQN | Tuesday, 27 Jun 2023 – 14:53

Welfare Officer

Salary: £27,852 – £32,020 Job Reference: mkc/TP/230/957 Contract Type: Fixed Term Working Hours: 18.5 Closing Date: 16 July, 2023 Job Introduction We’re seeking a Welfare Officer to support our tenants through the cost-of-living crisis. This … Read more


Please Login to like, comment and share this content

Job

HQN | Wednesday, 14 Jun 2023 – 17:18

Income Management Officer

We have an exciting career development opportunity for a full time Income Management Officer within the Income team. You will provide a professional, customer focused service, and be responsible for rent collection and arrears recovery … Read more


Please Login to like, comment and share this content

Job

HQN | Tuesday, 13 Jun 2023 – 11:19

Neighbourhood and Income Manager

This role is responsible for business-critical housing services that help sustain tenancy’s and improve resident satisfaction. You will have experience in tenancy management and income recovery work as well as the ability to manage multiple … Read more


Please Login to like, comment and share this content

Job

HQN | Monday, 12 Jun 2023 – 8:55

Income Management Officer

We have an exciting career development opportunity for a full time Income Management Officer within the Income team. You will provide a professional, customer focused service, and be responsible for rent collection and arrears recovery … Read more


Please Login to like, comment and share this content

Job

HQN | Tuesday, 09 May 2023 – 15:54

Rent Operations Manager

Rent Operations Manager Competitive salary 37 hours per week Nottingham based Permanent opportunity The Nottingham City Council (NCC), Housing Services team (the new name for Nottingham City Homes) has been creating homes and communities where … Read more


Please Login to like, comment and share this content

Rent Compliance Hub

Please complete the form below and one of the networks team will be in-touch soon.


Address: Rockingham House,
St Maurice’s Road,
York
YO31 7JA

For information call today

01904 557 150



All prices on this website are in GBP and exclusive of VAT

0
Would love your thoughts, please comment.x
()
x