Location: Best practice groups –
Virtual
27 June 2024 – 10:00am – 12:00pm
Location: HQN event –
Public
04 September 2024 – 10:30am – 3:30pm
Asset Management Network news feed
Senior Project Manager
This is a really exciting time for Thanet District Council’s Tenant and Leaseholder Services, as we embark on a £20 million refurbishment and retrofit project for our tower blocks. This project will improve both safety … Read more
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Housing Ombudsman’s Complaint Handling Code becomes statutory as cases continue to rise
The Housing Ombudsman and the Local Government and Social Care Ombudsman (LGSCO) have today launched their aligned Complaint Handling Codes which they hope will result in best practice in complaint handling and ultimately better services … Read more
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Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’
The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more
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Council ordered to pay £18,800 compensation by Housing Ombudsman
The Housing Ombudsman has made three findings of severe maladministration in three cases involving Waltham Forest Council, including poor handling of a damp and mould case involving a vulnerable resident and another resident experiencing ASB … Read more
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Course of the week
Condensation, damp and mould for non-technical officers: 13 February – Live virtual training Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more
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Three million households ‘will be trapped in fuel poverty by 2030’
Three million households will be trapped in fuel poverty by 2030, according to a new report. Launched this week by National Energy Action (NEA), the UK Fuel Poverty Monitor report also warns the UK government … Read more
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Council to inspect every single home for stock condition survey
City of York Council is about to start looking at every single one of its homes through a stock condition survey. The survey will gather the information needed to plan and fund an improvement programme … Read more
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Government launches consultation on social housing allocations revamp ‘to make system fairer’
An overhaul of how social housing is allocated, which the government claims will make the system fairer and not available to those who abuse it, has been announced today. Much-trailed ‘three strikes and you’re out’ … Read more
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Course of the week
Customer complaint handling workshop: 28 February – Live virtual training The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more
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Repairs Manager
Location: Enfield – Hybrid (occasional evening/weekend working). Salary: £50,000 Hours: 37.5 Reporting to: Head of Property Services Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, … Read more
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HQN Training – new for 2024
New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here. Further details on professionalisation requirements and the competency and conduct standard for the social … Read more
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Project Management Team Leader
As Project Management Team Leader, you will be responsible for all Project Management activities, from inception to completion, in the delivery of our Decent Homes, Sustainability and Neighbourhood Improvement Works. You will also be responsible … Read more
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Surveyor (Damp/Disrepair)
We have a challenging and exciting role for a customer focused individual to join the West Lancashire Borough Council`s Repairs and Servicing Team. You will be a team player who will help us deliver high … Read more
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Housing Quality Magazine January 2024
Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more
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Government clueless about its effectiveness in protecting UK public from flooding, warning
The government doesn’t know if it’s making the UK more resilient to flooding, the Public Accounts Committee (PAC) has warned. In a new report PAC says that the Department for Environment, Food and Rural Affairs … Read more
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Supercomputer’s waste heat could warm homes, claim researchers
A first-of-its-kind system in the UK is being trialled in Edinburgh to see if waste heat from a large computing facility can be stored in disused mine workings and used to warm homes. The large … Read more
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Opinion: Awaab’s Law heralds big changes for landlords
By Roger Jarman The government made good on its promise made in July and issued a consultation paper on the implementation of Awaab’s Law within six months of the passage of the Social Housing (Regulation) … Read more
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Opinion: Give boards a bigger range of voices – and stop worshipping the governance gurus
By Alistair McIntosh, HQN CEO If you find yourself in a hole, stop digging. Why does no one ever follow that advice? A year or so ago I was on the train and got talking … Read more
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Operations Manager (Maintenance & Building Adaptations)
The Vacancy We have a brilliant opportunity for a new Operations Manager to join our Property Team. This role will be covering the maintenance & building adaptations functions. Due to the seniority of this role … Read more
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HQN appoints Chloe Fletcher as new director
HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more
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Awaab’s Law: Rogue landlord clamp down plans announced
Plans to clamp down on rogue social landlords who fail to provide safe homes have been announced by the government, as part of its pledge to deliver Awaab’s Law. Two-year-old Awaab Ishak died from a … Read more
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RSH confirms social housing rent levels for 2024/25
The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more
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Procurement Officer
Are you a seasoned professional with a passion for procurement and a track record of success? We are looking for an experienced and enthusiastic Procurement Officer to join our team. As a Procurement Officer, you … Read more
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Opinion: What EPC ratings of the future could look like
By Luke Smith, managing director of Build Test Solutions EPCs only predict the thermal performance of a building correctly in 44% of cases, according to new research. Conducted by Build Test Solutions and the Energy … Read more
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Capital Delivery Manager
An exciting new opportunity has arisen in the Thanet District Councils’ Tenant and Leaseholder Services. We are an effective and dynamic department and we are looking for a Capital Delivery Manager to join our management … Read more
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Responsive Repair and Voids Manager
An exciting new opportunity has arisen in the councils’ Tenant and Leaseholder Services. We are an effective and dynamic department and we are looking for a Responsive Repairs and Voids Manager to join our management … Read more
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Trade Plus Operative (Core Skill Plasterer/Bricklayer)
(Temporary 6 months Fixed Term Contract – Secondment cover) Hours: 40 hours per week (to be worked flexibly in line with business needs) Salary: £29,817 (Full Time Equivalent based on 40 hours) per annum, pro … Read more
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Refreshed asbestos guidance published
The Health and Safety Executive (HSE) has published refreshed asbestos guidance. According to the HSE, asbestos is the greatest cause of work-related deaths in Great Britain, with around 5,000 people dying every year from asbestos-related … Read more
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HQN’s housing regulation quiz 2023
Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more
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Quality Officer (Construction)
We are looking for a enthusiastic Quality Officer with proven experience within the House Building/Construction industry and a strong, thorough knowledge of The Quality Standards to join the Construction and Regeneration team. This role works closely with the … Read more
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Location: HQN event –
Virtual
07 March 2024 – 10:30am – 1:30pm
Location: HQN event –
Virtual
26 March 2024 – 10:30am – 1:00pm
Location: Best practice groups –
Virtual
27 June 2024 – 10:00am – 12:00pm
Location: HQN event –
Public
04 September 2024 – 10:30am – 3:30pm
Public training –
Live virtual
06 March 2024 – 9:30am – 12:30pm
Public training –
Live virtual
07 March 2024 – 9:30am – 4:00pm
Public training –
Live virtual
12 March 2024 – 9:30am – 4:00pm
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