Author: Max Salsbury Related
Latest member question: risk assessments
Hi I hope you can help, I am looking at reviewing our safeguarding procedures and Vulnerable person procedures, would anyone mind sharing their procedures and risk assessments. I am interested about managing the risk of the cases. If you have…
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Condensation, damp and mould for non-technical officers: 13 February – Live virtual training Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric of the building. Spotting the…
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Course of the week
Customer complaint handling workshop: 28 February – Live virtual training The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves the organisation and the customer…
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