- A new era for resident engagement – for housing staff
- A new era of resident engagement – for tenants and residents
- Access and abandonment
- Access issues: What to do when a resident will not provide access?
- Additional financial support for tenants
- Advanced housing finance — Housing Associations only
- An introduction to HHSRS and housing standards
- An introduction to HHSRS and housing standards — Wales only
- An introduction to plumbing, waste and drainage for non-technical staff
- An introduction to strategic thinking
- An Introduction to trauma informed service approaches
- Anger management for customers or staff
- Anti money laundering
- Anti-social behaviour – a practical guide to case management and effective outcomes
- ASB injunctions and possession claims — In depth — when and how to use them
- Asbestos Awareness
- Assertiveness – the art of communicating what you want
- Asset management masterclass
- Audience engagement – how authentic storytelling can build trust and amplify shared goals
- Behaviour and culture change
- British Sign Language
- British Sign Language – an introduction for housing staff
- Building habits – how to break them down and rebuild them
- Calmness = Effectiveness: 5 steps to a stress-free effective work style
- Case preparation and how possession proceedings in the county court
- Case preparation and preparing for the county court — England only
- Chairing and facilitating productive meetings
- Chairing meetings
- Challenging stigma and stereotypes
- Coaching – the manager as coach
- Collecting with care – Mental health, housing income and rent arrears
- Collection to connection – tenants in debt – sustaining tenancies
- Common building defects and failures for technical and non-technical staff
- Communal area and block inspections – what you need to know
- Communication skills masterclass
- Compassion fatigue
- Complaint handling workshop
- Complaints — managing unreasonable and persistent behaviour
- Complaints — Providing appropriate compensation and other remedies
- Condensation, damp and mould – causes, cures and the courts for Technical Officers
- Condensation, damp and mould for non-technical officers
- Construction Design Management Regulations 2015 awareness
- Customer complaint handling workshop
- Customer journey mapping workshop
- Customer Service — how to make sure you have positive relationships with your customers and increase your effectiveness
- Customer service: Telephone and digital interactions
- Damp, mould and condensation awareness (for non tech officers) — Full day
- Damp, mould and condensation awareness (for non tech officers) — Half-day
- Deafness – an understanding for housing staff
- Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone
- Dealing with succession and assignment of a social housing tenancy
- Dealing with unacceptable behaviour
- Decision making and problem solving
- Developing your confidence – helping you to succeed
- Disability matters
- Disabled and Working
- Domestic abuse awareness – looking behind closed doors
- Drug and alcohol awareness
- Editing for social media
- Effective meetings – chairing and minute taking
- Effective strategic decision making
- Emotional Intelligence
- Employee wellbeing and work life balance
- Equality Diversity and Inclusion Training
- Equality, diversity and disability
- Equality, Diversity and Inclusion (EDI) Data Collection
- Everything you need to know about Tenant Satisfaction Measures (TSMs)
- Excellence in procurement and contract management
- Eyes on the prize – putting nudge theory into practice
- Feedback – the single most important skill in self development
- Financially vulnerable
- Fire safety awareness
- First steps into management – sink or swim!
- Five techniques that will increase your effectiveness in lockdown
- For better or worse – transitioning to Universal Credit
- Gambling awareness – everything you need to know about this growing problem
- GDPR – a brave new world
- GDPR in practice
- Gearing up – the Building Safety Act 2022 – England only
- Getting your Equality Impact Assessment right
- Gone but not forgotten – managing former tenant debt
- Hate crime – kick it into touch
- Having difficult conversations – handle them well, be more effective
- Health and safety – the five fundamentals
- Heating or eating – tenants in fuel poverty and what landlords can do about it
- Help your tenants get to grips with money
- Helping your tenants with positive debt management
- High performance teams
- High quality written responses to complaints – values into action
- Hoarding advanced – working with hoarders
- Homelessness Reduction — What impact has the new approach had and what does current case law tell us?
- Housing case law update
- Housing Conditions: the Law and Best Practice – England only
- Housing disrepair claims – preventing them
- Housing law – advanced
- Housing management law update — England only
- Housing retrofit methods and materials – the best solutions and how to avoid problems
- How possession proceedings work in the county court — England only
- How to bring out the best in your hybrid team
- How to develop from manager to leader
- How to effectively tackle anti-social behaviour (ASB)
- How to get the best from introverts and extroverts
- How to give feedback that gets results
- How to keep your strategy and culture relevant in rapidly changing times
- How to run brilliant and inclusive virtual meetings
- How to stop your workload controlling you and actually get through your to do list
- How to transition smoothly through a promotion
- HQN coaching package
- HQN individual coaching
- Hybrid working fundamentals – video conferencing with confidence
- If not now, when? – Procrastination and other time-wasters
- Illegal evictions
- Imposter Syndrome
- Improving Equality, Diversity and Inclusion
- Inclusive behaviours
- Income management masterclass 2023 – prevention and recovery of rent arrears
- Intro to smartphone filming
- Introduction to damp diagnostic tools and equipment – how to make best use of them
- Introduction to housing management
- Introduction to leases and recovery of service charges
- Introduction to social housing
- Introduction to social housing law — England only
- Introduction to train the trainer
- Investigative interviewing masterclass
- Islamic awareness
- Leadership at every level – how to be influential
- Leading Change
- Leading Projects Strategically — Essential skills to lead people, oversee projects and manage processes
- Leading strategically to develop a high performing culture
- Legionella awareness
- Life coaching – what is it and how to apply it
- Lift – a wellbeing programme for staff
- Lone working and home visits – keeping employees safe — England only
- Lone working and personal risk management with customers who may be challenging because of mental illness or substance abuse
- Look Out for The Letter – Managed Migration
- Maintaining positivity
- Making scrutiny work – workshop for involved residents and resident involvement staff
- Making your leasehold service work for you
- Making your strategy a reality
- Managing a dispersed team
- Managing complaints about repairs
- Managing conflict, confrontation and challenging behaviour
- Managing for the first time – team leader and managers
- Managing poor performance
- Media training
- Meetings that work
- Mental health awareness – advanced
- Mental health awareness for managers
- Middle managers – intensive skills workshop
- Modern slavery
- Motivating teams – find the spark
- Motivational interviewing
- Negotiation skills workshop
- Neuro-Linguistic programming – how to be the best in any situation
- New tenancy, new beginnings – money and moving in
- Obsessive compulsive disorder
- Off to a flyer – Launching and sustaining successful tenancies
- People skills for project managers
- Performance management – getting it right
- Personal safety awareness – certified physical breakaway and conflict management training
- Personality disorder
- Plan, prioritise, adapt
- Practitioner and engagement skills masterclass
- Presentation and communication skills training
- Professional boundaries
- Project management bootcamp – how to deliver a successful project
- Property and site inspection for non-technical staff
- Radicalisation – awareness and indicators
- Relationship breakdown and housing
- Rent arrears possession claims, cost-of-living crisis and avoiding legal pitfalls — England only
- Rent First: Positive conversations to maximise income, help people and prevent homelessness
- Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff
- Repairs diagnostic questioning – a masterclass for non-technical housing officers
- Repairs reporting – Getting it ‘right first time’
- Resident involvement – measuring the value of it
- Resident safety for board members
- Respect at Work
- Right to Buy and Right to Acquire
- Risk assessment workshop – putting in place effective measures to control the risk of Covid-19 in the workplace
- S.20 consultation – Asset management and leaseholders
- S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
- Safeguarding adults at risk
- Safeguarding children and adults at risk
- Safeguarding children and child protection
- Safeguarding for managers and safeguarding leads
- Setting new working norms
- Setting service charges and maximising income – a practical workshop
- Sexual Harassment in the Workplace
- Shared ownership
- Shared ownership – Background to SO, development, sales and management
- Smartphone filming masterclass
- Social housing disrepair: Prevention is better than cure
- Social housing regulation — what you need to know
- Social housing sector — everything you need to know about the current issues, including all the latest updates
- Solutions for tricky housing management issues — England only
- Stress is all around us – learn how to manage it effectively
- Stress management – get to grips – learn to control your emotions and deal with stress
- Sustaining and managing a tenancy: mental health, mental capacity and hoarding
- Take notice – benefits, money and wellbeing
- Taking the minutes
- Team leader and manager refresher
- Tenancies – fixed term and flexible
- Tenancies and licences — England only
- Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only
- Tenancy enforcement nuts and bolts
- Tenancy fraud — England only
- Tenancy management – the essential guide for housing officers — England only
- Tenancy management – the essential guide for housing officers — Wales only
- The essentials of housing association finance – for new managers — Housing Associations only
- The Expectations Conversation
- The new Debt Respite Scheme for housing providers
- The seven elements of Universal Credit
- The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
- Three essential skills to sustain a healthy work, home balance and be more effective
- Time management
- Training needs analysis workshop
- Unconscious bias – awareness programme
- Understanding abusive and controlling relationships
- Understanding and implementing a psychologically informed environment (PIE)
- Understanding Autism, neurodiversity and young people’s mental health
- Understanding Blindness and Sight Loss
- Understanding Deafblindness
- Understanding Deafness
- Understanding Dementia and older people’s mental illness and neurodiversity
- Understanding Disability
- Understanding Mental Health
- Understanding mental illness, learning disabilities and neurodiversity
- Understanding Neurodivergence
- Understanding the terminology around equality, diversity and inclusion
- Understanding your customer and the experience they need
- Universal Credit – what you need to know now
- Universal Credit (UC) – get and stay up to date with HQN’s Micro Learning
- Universal Credit in action: Taking it to the next level
- Universal Credit: transitional protection
- Unlawful subletting – stamp it out
- Unlocking construction – basic techniques for non-technical staff
- Using nudge theory to engage customers
- Value for Money – Counting the cost: Unit Cost Analysis — Housing Associations only
- Value for Money masterclass — Housing Associations only
- Visual awareness
- Void repairs masterclass – avoid empty promises
- Wellbeing at work
- Wellbeing matters: Anxiety
- Wellbeing matters: Emotional resilience
- Wellbeing matters: Managing stress
- Wellbeing matters: Mindfulness
- Wellbeing matters: Practical self-care workshop
- Wellbeing matters: Psychological flexibility – ACT
- Wellbeing matters: Psychological safety
- Wellbeing matters: Worry
- What your managers really need to know about managing people
- Witness statement workshop
- Women developing in work
- Working effectively in the virtual world
- Working effectively with hoarders
- Working with a deaf/disabled colleague
- Working with and understanding people with Bi-polar, Psychosis and Schizophrenia or personality disorders
- Working with sex offenders workshop
- Writing better reports
In-house training
