|
Event
|
Start |
End |
|
Managing a dispersed team
|
12 February 2024:
10:00am |
12 February 2024:
1:00pm |
|
Right to Buy and Right to Acquire
|
13 February 2024:
9:30am |
13 February 2024:
2:00pm |
|
A new era of resident engagement – for tenants and residents
|
13 February 2024:
10:00am |
13 February 2024:
12:00pm |
|
Condensation, damp and mould for non-technical officers
|
13 February 2024:
9:30am |
13 February 2024:
4:30pm |
|
Hoarding advanced – working with hoarders
|
14 February 2024:
9:30am |
14 February 2024:
3:00pm |
|
Access issues: What to do when a resident will not provide access?
|
15 February 2024:
10:00am |
15 February 2024:
4:00pm |
|
Unlocking construction – basic techniques for non-technical staff
|
15 February 2024:
9:30am |
15 February 2024:
4:00pm |
|
The essentials of housing association finance – for new managers — Housing Associations only
|
15 February 2024:
10:00am |
15 February 2024:
12:30pm |
|
Off to a flyer 2024 – Launching and sustaining successful tenancies
|
20 February 2024:
10:00am |
20 February 2024:
1:00pm |
|
Witness statement workshop
|
21 February 2024:
10:00am |
21 February 2024:
1:00pm |
|
Universal Credit – what you need to know now
|
22 February 2024:
10:00am |
22 February 2024:
4:00pm |
|
Solutions for tricky housing management issues — England only
|
22 February 2024:
10:00am |
22 February 2024:
4:00pm |
|
A new era for resident engagement – for housing staff
|
22 February 2024:
10:00am |
22 February 2024:
1:00pm |
|
Middle managers – intensive skills workshop
|
23 February 2024:
10:00am |
23 February 2024:
3:00pm |
|
Gone but not forgotten – managing former tenant debt
|
27 February 2024:
10:00am |
28 February 2024:
1:00pm |
|
Sustaining and managing a tenancy: mental health, mental capacity and hoarding
|
27 February 2024:
9:30am |
27 February 2024:
3:00pm |
|
Customer complaint handling workshop
|
28 February 2024:
10:00am |
28 February 2024:
1:00pm |
|
Introduction to social housing law — England only
|
04 March 2024:
10:00am |
04 March 2024:
4:00pm |
|
Introduction to social housing
|
04 March 2024:
9:30am |
04 March 2024:
3:30pm |
|
Professional boundaries
|
04 March 2024:
10:00am |
04 March 2024:
3:00pm |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
05 March 2024:
10:00am |
06 March 2024:
1:00pm |
|
Universal Credit in action: Taking it to the next level
|
05 March 2024:
10:00am |
05 March 2024:
4:00pm |
|
Construction Design Management Regulations 2015 awareness
|
06 March 2024:
9:30am |
06 March 2024:
12:30pm |
|
Assertiveness – the art of communicating what you want
|
06 March 2024:
10:00am |
06 March 2024:
3:00pm |
|
Getting your Equality Impact Assessment right
|
06 March 2024:
9:30am |
06 March 2024:
1:00pm |
|
Tenancy management – the essential guide for housing officers — England only
|
06 March 2024:
10:00am |
06 March 2024:
4:00pm |
|
Collection to connection – tenants in debt – sustaining tenancies
|
07 March 2024:
10:00am |
07 March 2024:
1:00pm |
|
Understanding Dementia and older people’s mental illness and neurodiversity
|
07 March 2024:
9:30am |
07 March 2024:
3:00pm |
|
Communal area and block inspections – what you need to know
|
07 March 2024:
9:30am |
07 March 2024:
4:00pm |
|
Housing Conditions: the Law and Best Practice – England only
|
07 March 2024:
10:00am |
07 March 2024:
4:00pm |
|
Social housing disrepair: Prevention is better than cure
|
11 March 2024:
10:00am |
11 March 2024:
4:00pm |
|
Emotional Intelligence
|
11 March 2024:
9:30am |
11 March 2024:
12:30pm |
|
Asbestos Awareness
|
12 March 2024:
9:30am |
12 March 2024:
12:30pm |
|
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
12 March 2024:
9:30am |
12 March 2024:
3:00pm |
|
Shared ownership – Background to SO, development, sales and management
|
12 March 2024:
9:30am |
13 March 2024:
1:00pm |
|
Repairs diagnostic questioning – a masterclass for non-technical housing officers
|
12 March 2024:
9:30am |
12 March 2024:
4:00pm |
|
Customer Service — how to make sure you have positive relationships with your customers and increase your effectiveness
|
12 March 2024:
9:00am |
19 March 2024:
12:00pm |
|
Collecting with care 2024 – Mental health, housing income and rent arrears
|
13 March 2024:
10:00am |
13 March 2024:
1:00pm |
|
Project management bootcamp – how to deliver a successful project
|
13 March 2024:
10:00am |
13 March 2024:
3:00pm |
|
Tenancy management – the essential guide for housing officers — Wales only
|
13 March 2024:
10:00am |
13 March 2024:
4:00pm |
|
Universal Credit: transitional protection
|
14 March 2024:
10:00am |
14 March 2024:
12:30pm |
|
How to transition smoothly through a promotion
|
15 March 2024:
9:30am |
15 March 2024:
12:30pm |
|
First steps into management – sink or swim!
|
15 March 2024:
9:00am |
15 March 2024:
1:00pm |
|
Advanced housing finance — Housing Associations only
|
15 March 2024:
10:00am |
15 March 2024:
12:30pm |
|
ASB injunctions and possession claims — In depth — when and how to use them
|
19 March 2024:
10:00am |
19 March 2024:
4:00pm |
|
Financially vulnerable
|
19 March 2024:
10:00am |
19 March 2024:
1:00pm |
|
Respect at Work
|
19 March 2024:
9:30am |
19 March 2024:
12:30pm |
|
Gearing up – the Building Safety Act 2022 – England only
|
19 March 2024:
10:00am |
19 March 2024:
1:00pm |
|
Anti-social behaviour – a practical guide to case management and effective outcomes
|
19 March 2024:
10:00am |
19 March 2024:
1:30pm |
|
Behaviour and culture change
|
20 March 2024:
9:30am |
20 March 2024:
12:30pm |
|
Customer journey mapping workshop
|
20 March 2024:
10:00am |
20 March 2024:
1:00pm |
|
British Sign Language
|
20 March 2024:
9:30am |
20 March 2024:
12:30pm |
|
Social housing sector — everything you need to know about the current issues, including all the latest updates
|
21 March 2024:
9:30am |
21 March 2024:
1:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
21 March 2024:
9:30am |
21 March 2024:
4:00pm |
|
Condensation, damp and mould – causes, cures and the courts for Technical Officers
|
21 March 2024:
9:30am |
21 March 2024:
4:30pm |
|
Case preparation and how possession proceedings in the county court?
|
25 March 2024:
10:00am |
25 March 2024:
4:00pm |
|
Introduction to train the trainer
|
25 March 2024:
10:00am |
25 March 2024:
3:00pm |
|
For better or worse – transitioning to Universal Credit
|
26 March 2024:
10:00am |
26 March 2024:
12:30pm |
|
Anti money laundering
|
26 March 2024:
10:00am |
26 March 2024:
1:00pm |
|
Writing better reports
|
26 March 2024:
9:30am |
26 March 2024:
3:00pm |
|
A new era for resident engagement – for housing staff
|
27 March 2024:
10:00am |
27 March 2024:
1:00pm |
|
Look Out for The Letter – Managed Migration
|
28 March 2024:
10:00am |
28 March 2024:
12:00pm |
|
Introduction to leases and recovery of service charges
|
28 March 2024:
9:30am |
28 March 2024:
3:30pm |
|
Common building defects and failures for technical and non-technical staff
|
28 March 2024:
9:30am |
28 March 2024:
4:30pm |
|
An introduction to HHSRS and housing standards
|
28 March 2024:
9:30am |
28 March 2024:
4:30pm |
|
Safeguarding for managers and safeguarding leads
|
04 April 2024:
9:30am |
04 April 2024:
3:00pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
04 April 2024:
10:00am |
04 April 2024:
4:00pm |
|
Setting service charges and maximising income – a practical workshop
|
04 April 2024:
9:30am |
04 April 2024:
3:00pm |
|
Sexual Harassment in the Workplace
|
04 April 2024:
9:30am |
04 April 2024:
12:30pm |
|
Radicalisation – awareness and indicators
|
08 April 2024:
9:30am |
08 April 2024:
12:30pm |
|
Income management masterclass 2024 – prevention and recovery of rent arrears
|
09 April 2024:
10:00am |
10 April 2024:
1:00pm |
|
Chairing and facilitating productive meetings
|
09 April 2024:
9:00am |
09 April 2024:
12:30pm |
|
New tenancy, new beginnings – money and moving in
|
09 April 2024:
10:00am |
09 April 2024:
12:30pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
10 April 2024:
9:30am |
10 April 2024:
4:00pm |
|
Managing poor performance
|
10 April 2024:
9:00am |
10 April 2024:
12:30pm |
|
Managing for the first time – team leader and managers
|
10 April 2024:
10:00am |
10 April 2024:
3:00pm |
|
Additional financial support for tenants
|
11 April 2024:
10:00am |
11 April 2024:
12:00pm |
|
Right to Buy and Right to Acquire
|
11 April 2024:
9:30am |
11 April 2024:
2:00pm |
|
Compassion fatigue
|
11 April 2024:
9:30am |
11 April 2024:
11:30am |
|
Leading Change
|
12 April 2024:
9:00am |
12 April 2024:
1:00pm |
|
Dealing with succession and assignment of a social housing tenancy
|
15 April 2024:
10:00am |
15 April 2024:
4:00pm |
|
Domestic abuse awareness – looking behind closed doors
|
15 April 2024:
10:00am |
15 April 2024:
3:00pm |
|
Complaints — managing unreasonable and persistent behaviour
|
15 April 2024:
10:00am |
15 April 2024:
1:00pm |
|
Fire safety awareness
|
16 April 2024:
9:30am |
16 April 2024:
4:00pm |
|
How to give feedback that gets results
|
16 April 2024:
9:30am |
16 April 2024:
11:30am |
|
High quality written responses to complaints – values into action
|
16 April 2024:
9:30am |
16 April 2024:
3:00pm |
|
Property and site inspection for non-technical staff
|
17 April 2024:
9:30am |
17 April 2024:
4:00pm |
|
Introduction to housing management
|
17 April 2024:
9:30am |
17 April 2024:
3:30pm |
|
Middle managers – intensive skills workshop
|
17 April 2024:
10:00am |
17 April 2024:
3:00pm |
|
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
|
18 April 2024:
9:30am |
18 April 2024:
3:30pm |
|
How to stop your workload controlling you and actually get through your to do list
|
18 April 2024:
9:00am |
18 April 2024:
12:00pm |
|
Universal Credit – what you need to know now
|
18 April 2024:
10:00am |
18 April 2024:
4:00pm |
|
Making scrutiny work – workshop for involved residents and resident involvement staff
|
22 April 2024:
9:30am |
22 April 2024:
3:30pm |
|
Complaint handling workshop
|
22 April 2024:
1:00pm |
22 April 2024:
4:00pm |
|
Gone but not forgotten – managing former tenant debt
|
23 April 2024:
10:00am |
24 April 2024:
1:00pm |
|
Rent arrears possession claims, cost-of-living crisis and avoiding legal pitfalls — England only
|
23 April 2024:
10:00am |
23 April 2024:
4:00pm |
|
A new era of resident engagement – for tenants and residents
|
23 April 2024:
10:00am |
23 April 2024:
12:00pm |
|
People skills for project managers
|
24 April 2024:
9:30am |
24 April 2024:
12:30pm |
|
Unlocking construction – basic techniques for non-technical staff
|
24 April 2024:
9:30am |
24 April 2024:
4:00pm |
|
Customer complaint handling workshop
|
24 April 2024:
10:00am |
24 April 2024:
1:00pm |
|
Imposter Syndrome
|
25 April 2024:
10:00am |
25 April 2024:
12:00pm |
|
Take notice – benefits, money and wellbeing
|
25 April 2024:
10:00am |
25 April 2024:
12:30pm |
|
A new era for resident engagement – for housing staff
|
25 April 2024:
10:00am |
25 April 2024:
1:00pm |
|
An introduction to HHSRS and housing standards — Wales only
|
25 April 2024:
9:30am |
25 April 2024:
4:30pm |
|
Managing complaints about repairs
|
30 April 2024:
10:00am |
30 April 2024:
1:00pm |
|
Unconscious bias – awareness programme
|
01 May 2024:
10:00am |
01 May 2024:
3:00pm |
|
Everything you need to know about Tenant Satisfaction Measures (TSMs)
|
02 May 2024:
9:30am |
02 May 2024:
3:30pm |
|
Plan, prioritise, adapt
|
08 May 2024:
9:30am |
08 May 2024:
12:30pm |
|
Access issues: What to do when a resident will not provide access?
|
08 May 2024:
10:00am |
08 May 2024:
4:00pm |
|
Motivating teams – find the spark
|
08 May 2024:
9:00am |
08 May 2024:
12:30pm |
|
Introduction to social housing
|
09 May 2024:
9:30am |
09 May 2024:
3:30pm |
|
Project management bootcamp – how to deliver a successful project
|
09 May 2024:
10:00am |
09 May 2024:
3:00pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
09 May 2024:
9:30am |
09 May 2024:
4:00pm |
|
Developing your confidence – helping you to succeed
|
09 May 2024:
9:30am |
09 May 2024:
12:30pm |
|
How to develop from manager to leader
|
09 May 2024:
1:30pm |
09 May 2024:
4:30pm |
|
Training needs analysis workshop
|
13 May 2024:
2:00pm |
13 May 2024:
4:00pm |
|
Safeguarding children and adults at risk
|
14 May 2024:
10:00am |
14 May 2024:
3:00pm |
|
First steps into management – sink or swim!
|
14 May 2024:
9:00am |
14 May 2024:
1:00pm |
|
Shared ownership – Background to SO, development, sales and management
|
15 May 2024:
9:30am |
16 May 2024:
1:00pm |
|
Managing conflict, confrontation and challenging behaviour
|
15 May 2024:
10:00am |
15 May 2024:
3:00pm |
|
Customer journey mapping workshop
|
15 May 2024:
10:00am |
15 May 2024:
1:00pm |
|
The essentials of housing association finance – for new managers — Housing Associations only
|
15 May 2024:
10:00am |
15 May 2024:
12:30pm |
|
Witness statement workshop
|
15 May 2024:
10:00am |
15 May 2024:
1:00pm |
|
The seven elements of Universal Credit
|
16 May 2024:
10:00am |
16 May 2024:
12:30pm |
|
Working effectively with hoarders
|
16 May 2024:
9:30am |
16 May 2024:
3:00pm |
|
Customer service: Telephone and digital interactions
|
16 May 2024:
9:30am |
16 May 2024:
1:30pm |
|
Understanding Deafness
|
17 May 2024:
9:30am |
17 May 2024:
12:30pm |
|
Anti-social behaviour – a practical guide to case management and effective outcomes
|
17 May 2024:
10:00am |
17 May 2024:
1:30pm |
|
Complaints — Providing appropriate compensation and other remedies
|
20 May 2024:
10:00am |
20 May 2024:
1:00pm |
|
Collecting with care 2024 – Mental health, housing income and rent arrears
|
21 May 2024:
10:00am |
21 May 2024:
1:00pm |
|
Improving Equality, Diversity and Inclusion
|
21 May 2024:
10:00am |
21 May 2024:
4:00pm |
|
Gearing up – the Building Safety Act 2022 – England only
|
21 May 2024:
10:00am |
21 May 2024:
1:00pm |
|
ASB injunctions and possession claims — In depth — when and how to use them
|
22 May 2024:
10:00am |
22 May 2024:
4:00pm |
|
Making your leasehold service work for you
|
22 May 2024:
9:30am |
22 May 2024:
3:00pm |
|
Communal area and block inspections – what you need to know
|
23 May 2024:
9:30am |
23 May 2024:
4:00pm |
|
Financially vulnerable
|
28 May 2024:
10:00am |
28 May 2024:
1:00pm |
|
Introduction to housing management
|
03 June 2024:
9:30am |
03 June 2024:
3:30pm |
|
Professional boundaries
|
03 June 2024:
10:00am |
03 June 2024:
3:00pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
04 June 2024:
10:00am |
04 June 2024:
4:00pm |
|
Right to Buy and Right to Acquire
|
04 June 2024:
9:30am |
04 June 2024:
2:00pm |
|
Assertiveness – the art of communicating what you want
|
04 June 2024:
10:00am |
04 June 2024:
3:00pm |
|
High quality written responses to complaints – values into action
|
04 June 2024:
9:30am |
04 June 2024:
3:00pm |
|
Repairs diagnostic questioning – a masterclass for non-technical housing officers
|
04 June 2024:
9:30am |
04 June 2024:
4:00pm |
|
Project management bootcamp – how to deliver a successful project
|
05 June 2024:
10:00am |
05 June 2024:
3:00pm |
|
Look Out for The Letter – Managed Migration
|
05 June 2024:
10:00am |
05 June 2024:
12:00pm |
|
Understanding your customer and the experience they need
|
05 June 2024:
10:00am |
05 June 2024:
1:00pm |
|
Getting your Equality Impact Assessment right
|
06 June 2024:
9:30am |
06 June 2024:
1:00pm |
|
Condensation, damp and mould for non-technical officers
|
06 June 2024:
9:30am |
06 June 2024:
4:30pm |
|
Customer Service — how to make sure you have positive relationships with your customers and increase your effectiveness
|
06 June 2024:
9:00am |
13 June 2024:
12:00pm |
|
Off to a flyer 2024 – Launching and sustaining successful tenancies
|
11 June 2024:
10:00am |
11 June 2024:
1:00pm |
|
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only
|
11 June 2024:
10:00am |
11 June 2024:
4:00pm |
|
Setting service charges and maximising income – a practical workshop
|
11 June 2024:
9:30am |
11 June 2024:
3:00pm |
|
Managing for the first time – team leader and managers
|
11 June 2024:
10:00am |
11 June 2024:
3:00pm |
|
A new era of resident engagement – for tenants and residents
|
11 June 2024:
10:00am |
11 June 2024:
12:00pm |
|
Tenancy management – the essential guide for housing officers — Wales only
|
12 June 2024:
10:00am |
12 June 2024:
4:00pm |
|
Mental health awareness for managers
|
13 June 2024:
9:30am |
13 June 2024:
3:00pm |
|
Property and site inspection for non-technical staff
|
13 June 2024:
9:30am |
13 June 2024:
4:00pm |
|
Universal Credit – what you need to know now
|
13 June 2024:
10:00am |
13 June 2024:
4:00pm |
|
Social housing sector — everything you need to know about the current issues, including all the latest updates
|
17 June 2024:
9:30am |
17 June 2024:
1:00pm |
|
Collection to connection – tenants in debt – sustaining tenancies
|
18 June 2024:
10:00am |
18 June 2024:
1:00pm |
|
Case preparation and how possession proceedings in the county court
|
18 June 2024:
10:00am |
18 June 2024:
4:00pm |
|
Middle managers – intensive skills workshop
|
18 June 2024:
10:00am |
18 June 2024:
3:00pm |
|
British Sign Language
|
18 June 2024:
9:30am |
18 June 2024:
12:30pm |
|
A new era for resident engagement – for housing staff
|
18 June 2024:
10:00am |
18 June 2024:
1:00pm |
|
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone
|
19 June 2024:
9:30am |
19 June 2024:
3:00pm |
|
Working with a deaf/disabled colleague
|
19 June 2024:
9:30am |
19 June 2024:
12:30pm |
|
Social housing disrepair: Prevention is better than cure
|
20 June 2024:
10:00am |
20 June 2024:
4:00pm |
|
How to stop your workload controlling you and actually get through your to do list
|
20 June 2024:
9:00am |
20 June 2024:
12:00pm |
|
Anti money laundering
|
20 June 2024:
10:00am |
20 June 2024:
1:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
20 June 2024:
9:30am |
20 June 2024:
4:00pm |
|
Compassion fatigue
|
20 June 2024:
9:30am |
20 June 2024:
11:30am |
|
Managing a dispersed team
|
24 June 2024:
10:00am |
24 June 2024:
1:00pm |
|
Gone but not forgotten – managing former tenant debt
|
25 June 2024:
10:00am |
26 June 2024:
1:00pm |
|
Asbestos Awareness
|
25 June 2024:
9:30am |
25 June 2024:
12:30pm |
|
Introduction to leases and recovery of service charges
|
25 June 2024:
9:30am |
25 June 2024:
3:30pm |
|
An introduction to HHSRS and housing standards
|
26 June 2024:
9:30am |
26 June 2024:
4:30pm |
|
Universal Credit: transitional protection
|
27 June 2024:
10:00am |
27 June 2024:
12:30pm |
|
Unlocking construction – basic techniques for non-technical staff
|
27 June 2024:
9:30am |
27 June 2024:
4:00pm |
|
How to get the best from introverts and extroverts
|
28 June 2024:
9:30am |
28 June 2024:
12:30pm |
|
Introduction to social housing
|
01 July 2024:
9:30am |
01 July 2024:
3:30pm |
|
Developing your confidence – helping you to succeed
|
01 July 2024:
1:30pm |
01 July 2024:
4:30pm |
|
How to develop from manager to leader
|
01 July 2024:
9:30am |
01 July 2024:
12:30pm |
|
Income management masterclass 2024 – prevention and recovery of rent arrears
|
02 July 2024:
10:00am |
03 July 2024:
1:00pm |
|
How to transition smoothly through a promotion
|
02 July 2024:
9:30am |
02 July 2024:
12:30pm |
|
Domestic abuse awareness – looking behind closed doors
|
02 July 2024:
10:00am |
02 July 2024:
3:00pm |
|
Financially vulnerable
|
03 July 2024:
10:00am |
03 July 2024:
1:00pm |
|
Health and safety – the five fundamentals
|
03 July 2024:
9:30am |
03 July 2024:
4:00pm |
|
Making scrutiny work – workshop for involved residents and resident involvement staff
|
04 July 2024:
9:30am |
04 July 2024:
3:30pm |
|
Introduction to social housing law — England only
|
04 July 2024:
10:00am |
04 July 2024:
4:00pm |
|
How to give feedback that gets results
|
04 July 2024:
9:30am |
04 July 2024:
11:30am |
|
Motivating teams – find the spark
|
04 July 2024:
9:00am |
04 July 2024:
12:30pm |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
09 July 2024:
10:00am |
10 July 2024:
1:00pm |
|
Three essential skills to sustain a healthy work, home balance and be more effective
|
09 July 2024:
10:00am |
09 July 2024:
12:00pm |
|
Project management bootcamp – how to deliver a successful project
|
10 July 2024:
10:00am |
10 July 2024:
3:00pm |
|
Shared ownership – Background to SO, development, sales and management
|
10 July 2024:
9:30am |
11 July 2024:
1:00pm |
|
Witness statement workshop
|
10 July 2024:
10:00am |
10 July 2024:
1:00pm |
|
Condensation, damp and mould – causes, cures and the courts for Technical Officers
|
10 July 2024:
9:30am |
10 July 2024:
4:30pm |
|
Universal Credit in action: Taking it to the next level
|
11 July 2024:
10:00am |
11 July 2024:
4:00pm |
|
The essentials of housing association finance – for new managers — Housing Associations only
|
15 July 2024:
10:00am |
15 July 2024:
12:30pm |
|
First steps into management – sink or swim!
|
16 July 2024:
9:00am |
16 July 2024:
1:00pm |
|
Anti-social behaviour – a practical guide to case management and effective outcomes
|
16 July 2024:
10:00am |
16 July 2024:
1:30pm |
|
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
|
17 July 2024:
9:30am |
17 July 2024:
3:30pm |
|
Communal area and block inspections – what you need to know
|
17 July 2024:
9:30am |
17 July 2024:
4:00pm |
|
Tenancy management – the essential guide for housing officers — England only
|
17 July 2024:
10:00am |
17 July 2024:
4:00pm |
|
Additional financial support for tenants
|
18 July 2024:
10:00am |
18 July 2024:
12:00pm |
|
Imposter Syndrome
|
18 July 2024:
10:00am |
18 July 2024:
12:00pm |
|
Equality, Diversity and Inclusion (EDI) Data Collection
|
18 July 2024:
9:30am |
18 July 2024:
12:30pm |
|
Access issues: What to do when a resident will not provide access?
|
18 July 2024:
10:00am |
18 July 2024:
4:00pm |
|
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
23 July 2024:
9:30am |
23 July 2024:
3:00pm |
|
Managing poor performance
|
23 July 2024:
9:00am |
23 July 2024:
12:30pm |
|
ASB injunctions and possession claims — In depth — when and how to use them
|
24 July 2024:
10:00am |
24 July 2024:
4:00pm |
|
Customer complaint handling workshop
|
24 July 2024:
10:00am |
24 July 2024:
1:00pm |
|
Safeguarding for managers and safeguarding leads
|
25 July 2024:
9:30am |
25 July 2024:
3:00pm |
|
Working effectively with hoarders
|
01 August 2024:
9:30am |
01 August 2024:
3:00pm |
|
Social housing sector — everything you need to know about the current issues, including all the latest updates
|
01 August 2024:
9:30am |
01 August 2024:
1:00pm |
|
New tenancy, new beginnings – money and moving in
|
01 August 2024:
10:00am |
01 August 2024:
12:30pm |
|
Unconscious bias – awareness programme
|
02 August 2024:
10:00am |
02 August 2024:
3:00pm |
|
Safeguarding children and adults at risk
|
05 August 2024:
10:00am |
05 August 2024:
3:00pm |
|
Training needs analysis workshop
|
05 August 2024:
2:00pm |
05 August 2024:
4:00pm |
|
Introduction to social housing
|
06 August 2024:
9:30am |
06 August 2024:
3:30pm |
|
Setting service charges and maximising income – a practical workshop
|
06 August 2024:
9:30am |
06 August 2024:
3:00pm |
|
Compassion fatigue
|
06 August 2024:
9:30am |
06 August 2024:
11:30am |
|
Managing conflict, confrontation and challenging behaviour
|
07 August 2024:
10:00am |
07 August 2024:
3:00pm |
|
Introduction to housing management
|
12 August 2024:
9:30am |
12 August 2024:
3:30pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
13 August 2024:
10:00am |
13 August 2024:
4:00pm |
|
Fire safety awareness
|
13 August 2024:
9:30am |
13 August 2024:
4:00pm |
|
Making your leasehold service work for you
|
13 August 2024:
9:30am |
13 August 2024:
3:00pm |
|
Managing for the first time – team leader and managers
|
13 August 2024:
10:00am |
13 August 2024:
3:00pm |
|
Understanding your customer and the experience they need
|
14 August 2024:
10:00am |
14 August 2024:
1:00pm |
|
Chairing and facilitating productive meetings
|
15 August 2024:
9:00am |
15 August 2024:
12:30pm |
|
Take notice – benefits, money and wellbeing
|
15 August 2024:
10:00am |
15 August 2024:
12:30pm |
|
Universal Credit – what you need to know now
|
20 August 2024:
10:00am |
20 August 2024:
4:00pm |
|
Middle managers – intensive skills workshop
|
21 August 2024:
10:00am |
21 August 2024:
3:00pm |
|
Introduction to leases and recovery of service charges
|
22 August 2024:
9:30am |
22 August 2024:
3:30pm |
|
Customer service: Telephone and digital interactions
|
22 August 2024:
9:30am |
22 August 2024:
1:30pm |
|
How to stop your workload controlling you and actually get through your to do list
|
29 August 2024:
9:00am |
29 August 2024:
12:00pm |
|
Right to Buy and Right to Acquire
|
29 August 2024:
9:30am |
29 August 2024:
2:00pm |
|
Professional boundaries
|
02 September 2024:
10:00am |
02 September 2024:
3:00pm |
|
Additional financial support for tenants
|
05 September 2024:
10:00am |
05 September 2024:
12:00pm |
|
Property and site inspection for non-technical staff
|
05 September 2024:
9:30am |
05 September 2024:
4:00pm |
|
Collection to connection – tenants in debt – sustaining tenancies
|
10 September 2024:
10:00am |
10 September 2024:
1:00pm |
|
Asbestos Awareness
|
10 September 2024:
9:30am |
10 September 2024:
12:30pm |
|
Motivating teams – find the spark
|
10 September 2024:
9:00am |
10 September 2024:
12:30pm |
|
Emotional Intelligence
|
10 September 2024:
9:30am |
10 September 2024:
12:30pm |
|
Making scrutiny work – workshop for involved residents and resident involvement staff
|
11 September 2024:
9:30am |
11 September 2024:
3:30pm |
|
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone
|
11 September 2024:
9:30am |
11 September 2024:
3:00pm |
|
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only
|
11 September 2024:
10:00am |
11 September 2024:
4:00pm |
|
Shared ownership – Background to SO, development, sales and management
|
11 September 2024:
9:30am |
12 September 2024:
1:00pm |
|
Customer journey mapping workshop
|
11 September 2024:
10:00am |
11 September 2024:
1:00pm |
|
Advanced housing finance — Housing Associations only
|
11 September 2024:
10:00am |
11 September 2024:
12:30pm |
|
Tenancy management – the essential guide for housing officers — Wales only
|
11 September 2024:
10:00am |
11 September 2024:
4:00pm |
|
Introduction to social housing
|
12 September 2024:
9:30am |
12 September 2024:
3:30pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
12 September 2024:
9:30am |
12 September 2024:
4:00pm |
|
Customer Service — how to make sure you have positive relationships with your customers and increase your effectiveness
|
12 September 2024:
9:00am |
26 September 2024:
12:00pm |
|
Leading Change
|
12 September 2024:
9:00am |
12 September 2024:
1:00pm |
|
The seven elements of Universal Credit
|
17 September 2024:
10:00am |
17 September 2024:
12:30pm |
|
First steps into management – sink or swim!
|
17 September 2024:
9:00am |
17 September 2024:
1:00pm |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
17 September 2024:
10:00am |
18 September 2024:
1:00pm |
|
Case preparation and how possession proceedings in the county court
|
18 September 2024:
10:00am |
18 September 2024:
4:00pm |
|
Respect at Work
|
18 September 2024:
9:30am |
18 September 2024:
12:30pm |
|
A new era for resident engagement – for housing staff
|
18 September 2024:
10:00am |
18 September 2024:
1:00pm |
|
Anti money laundering
|
19 September 2024:
10:00am |
19 September 2024:
1:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
19 September 2024:
9:30am |
19 September 2024:
4:00pm |
|
British Sign Language
|
19 September 2024:
9:30am |
19 September 2024:
12:30pm |
|
Repairs diagnostic questioning – a masterclass for non-technical housing officers
|
19 September 2024:
9:30am |
19 September 2024:
4:30pm |
|
ASB injunctions and possession claims — In depth — when and how to use them
|
20 September 2024:
10:00am |
20 September 2024:
4:00pm |
|
Anti-social behaviour – a practical guide to case management and effective outcomes
|
20 September 2024:
10:00am |
20 September 2024:
1:30pm |
|
Improving Equality, Diversity and Inclusion
|
24 September 2024:
10:00am |
24 September 2024:
4:00pm |
|
A new era of resident engagement – for tenants and residents
|
24 September 2024:
10:00am |
24 September 2024:
12:00pm |
|
An introduction to HHSRS and housing standards
|
24 September 2024:
9:30am |
24 September 2024:
4:30pm |
|
Hoarding advanced – working with hoarders
|
25 September 2024:
9:30am |
25 September 2024:
3:00pm |
|
Customer complaint handling workshop
|
25 September 2024:
10:00am |
25 September 2024:
1:00pm |
|
Collecting with care 2024 – Mental health, housing income and rent arrears
|
26 September 2024:
10:00am |
26 September 2024:
1:00pm |
|
Financially vulnerable
|
26 September 2024:
10:00am |
26 September 2024:
1:00pm |
|
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
26 September 2024:
9:30am |
26 September 2024:
3:00pm |
|
Communal area and block inspections – what you need to know
|
26 September 2024:
9:30am |
26 September 2024:
4:00pm |
|
Common building defects and failures for technical and non-technical staff
|
26 September 2024:
9:30am |
26 September 2024:
4:30pm |
|
An introduction to HHSRS and housing standards — Wales only
|
26 September 2024:
9:30am |
26 September 2024:
4:30pm |
|
Social housing disrepair: Prevention is better than cure
|
27 September 2024:
10:00am |
27 September 2024:
4:00pm |
|
Everything you need to know about Tenant Satisfaction Measures (TSMs)
|
01 October 2024:
9:30am |
01 October 2024:
3:30pm |
|
Income management masterclass 2024 – prevention and recovery of rent arrears
|
01 October 2024:
10:00am |
02 October 2024:
1:00pm |
|
Sexual Harassment in the Workplace
|
01 October 2024:
9:30am |
01 October 2024:
12:30pm |
|
Unlocking construction – basic techniques for non-technical staff
|
02 October 2024:
9:30am |
02 October 2024:
4:00pm |
|
Introduction to housing management
|
03 October 2024:
9:30am |
03 October 2024:
3:30pm |
|
How to give feedback that gets results
|
03 October 2024:
9:30am |
03 October 2024:
11:30am |
|
Heating or eating – tenants in fuel poverty and what landlords can do about it
|
03 October 2024:
9:30am |
03 October 2024:
12:30pm |
|
Setting service charges and maximising income – a practical workshop
|
03 October 2024:
9:30am |
03 October 2024:
3:00pm |
|
Condensation, damp and mould – causes, cures and the courts for Technical Officers
|
03 October 2024:
9:30am |
03 October 2024:
4:30pm |
|
Domestic abuse awareness – looking behind closed doors
|
04 October 2024:
10:00am |
04 October 2024:
3:00pm |
|
Dealing with succession and assignment of a social housing tenancy
|
07 October 2024:
10:00am |
07 October 2024:
4:00pm |
|
Radicalisation – awareness and indicators
|
07 October 2024:
9:30am |
07 October 2024:
12:30pm |
|
Managing a dispersed team
|
07 October 2024:
10:00am |
07 October 2024:
1:00pm |
|
Look Out for The Letter – Managed Migration
|
08 October 2024:
10:00am |
08 October 2024:
12:00pm |
|
Assertiveness – the art of communicating what you want
|
08 October 2024:
10:00am |
08 October 2024:
3:00pm |
|
Gone but not forgotten – managing former tenant debt
|
08 October 2024:
10:00am |
09 October 2024:
1:00pm |
|
Developing your confidence – helping you to succeed
|
08 October 2024:
9:30am |
08 October 2024:
12:30pm |
|
How to develop from manager to leader
|
08 October 2024:
1:30pm |
08 October 2024:
4:30pm |
|
Getting your Equality Impact Assessment right
|
08 October 2024:
9:30am |
08 October 2024:
1:00pm |
|
Witness statement workshop
|
09 October 2024:
10:00am |
09 October 2024:
1:00pm |
|
How to stop your workload controlling you and actually get through your to do list
|
10 October 2024:
9:00am |
10 October 2024:
12:00pm |
|
Right to Buy and Right to Acquire
|
10 October 2024:
9:30am |
10 October 2024:
2:00pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
11 October 2024:
10:00am |
11 October 2024:
4:00pm |
|
Introduction to train the trainer
|
15 October 2024:
10:00am |
15 October 2024:
3:00pm |
|
The essentials of housing association finance – for new managers — Housing Associations only
|
15 October 2024:
10:00am |
15 October 2024:
12:30pm |
|
Social housing sector — everything you need to know about the current issues, including all the latest updates
|
16 October 2024:
9:30am |
16 October 2024:
1:00pm |
|
Communal area and block inspections – what you need to know
|
16 October 2024:
9:30am |
16 October 2024:
4:00pm |
|
Safeguarding for managers and safeguarding leads
|
17 October 2024:
9:30am |
17 October 2024:
3:00pm |
|
Imposter Syndrome
|
17 October 2024:
10:00am |
17 October 2024:
12:00pm |
|
Universal Credit – what you need to know now
|
17 October 2024:
10:00am |
17 October 2024:
4:00pm |
|
Writing better reports
|
17 October 2024:
9:30am |
17 October 2024:
3:00pm |
|
Construction Design Management Regulations 2015 awareness
|
22 October 2024:
9:30am |
22 October 2024:
12:30pm |
|
Introduction to leases and recovery of service charges
|
22 October 2024:
9:30am |
22 October 2024:
3:30pm |
|
Off to a flyer 2024 – Launching and sustaining successful tenancies
|
22 October 2024:
10:00am |
22 October 2024:
1:00pm |
|
Understanding Dementia and older people’s mental illness and neurodiversity
|
23 October 2024:
9:30am |
23 October 2024:
3:00pm |
|
Behaviour and culture change
|
23 October 2024:
9:30am |
23 October 2024:
12:30pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
24 October 2024:
9:30am |
24 October 2024:
4:00pm |
|
Managing poor performance
|
24 October 2024:
9:00am |
24 October 2024:
12:30pm |
|
Managing for the first time – team leader and managers
|
29 October 2024:
10:00am |
29 October 2024:
3:00pm |
|
Understanding Deafness
|
30 October 2024:
9:30am |
30 October 2024:
12:30pm |
|
Unconscious bias – awareness programme
|
04 November 2024:
10:00am |
04 November 2024:
3:00pm |
|
Introduction to social housing law — England only
|
05 November 2024:
10:00am |
05 November 2024:
4:00pm |
|
Collecting with care 2024 – Mental health, housing income and rent arrears
|
05 November 2024:
10:00am |
05 November 2024:
1:00pm |
|
Safeguarding children and adults at risk
|
05 November 2024:
10:00am |
05 November 2024:
3:00pm |
|
Training needs analysis workshop
|
05 November 2024:
10:00am |
05 November 2024:
12:00pm |
|
Health and safety – the five fundamentals
|
05 November 2024:
9:30am |
05 November 2024:
4:00pm |
|
Compassion fatigue
|
05 November 2024:
9:30am |
05 November 2024:
11:30am |
|
Introduction to social housing
|
06 November 2024:
9:30am |
06 November 2024:
3:30pm |
|
High quality written responses to complaints – values into action
|
06 November 2024:
9:30am |
06 November 2024:
3:00pm |
|
Tenancy management – the essential guide for housing officers — England only
|
06 November 2024:
10:00am |
06 November 2024:
4:00pm |
|
Take notice – benefits, money and wellbeing
|
07 November 2024:
10:00am |
07 November 2024:
12:30pm |
|
Condensation, damp and mould for non-technical officers
|
07 November 2024:
9:30am |
07 November 2024:
4:30pm |
|
How to get the best from introverts and extroverts
|
08 November 2024:
9:30am |
08 November 2024:
12:30pm |
|
Making scrutiny work – workshop for involved residents and resident involvement staff
|
11 November 2024:
9:30am |
11 November 2024:
3:30pm |
|
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only
|
11 November 2024:
10:00am |
11 November 2024:
4:00pm |
|
Property and site inspection for non-technical staff
|
12 November 2024:
9:30am |
12 November 2024:
4:00pm |
|
Fire safety awareness
|
12 November 2024:
9:30am |
12 November 2024:
4:00pm |
|
How to transition smoothly through a promotion
|
12 November 2024:
9:30am |
12 November 2024:
12:30pm |
|
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
12 November 2024:
9:30am |
12 November 2024:
3:00pm |
|
Motivating teams – find the spark
|
12 November 2024:
9:00am |
12 November 2024:
12:30pm |
|
Customer journey mapping workshop
|
12 November 2024:
10:00am |
12 November 2024:
1:00pm |
|
Managing conflict, confrontation and challenging behaviour
|
13 November 2024:
10:00am |
13 November 2024:
3:00pm |
|
Tenancy management – the essential guide for housing officers — Wales only
|
13 November 2024:
10:00am |
13 November 2024:
4:00pm |
|
Equality, Diversity and Inclusion (EDI) Data Collection
|
14 November 2024:
9:30am |
14 November 2024:
12:30pm |
|
First steps into management – sink or swim!
|
14 November 2024:
9:00am |
14 November 2024:
1:00pm |
|
Working effectively with hoarders
|
15 November 2024:
9:30am |
15 November 2024:
3:00pm |
|
Access issues: What to do when a resident will not provide access?
|
18 November 2024:
10:00am |
18 November 2024:
4:00pm |
|
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
|
19 November 2024:
9:30am |
19 November 2024:
3:30pm |
|
New tenancy, new beginnings – money and moving in
|
19 November 2024:
10:00am |
19 November 2024:
12:30pm |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
19 November 2024:
10:00am |
20 November 2024:
1:00pm |
|
Anti-social behaviour – a practical guide to case management and effective outcomes
|
19 November 2024:
10:00am |
19 November 2024:
1:30pm |
|
An introduction to HHSRS and housing standards — Wales only
|
19 November 2024:
9:30am |
19 November 2024:
4:30pm |
|
Shared ownership – Background to SO, development, sales and management
|
20 November 2024:
9:30am |
21 November 2024:
1:00pm |
|
Additional financial support for tenants
|
21 November 2024:
10:00am |
21 November 2024:
12:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
21 November 2024:
9:30am |
21 November 2024:
4:00pm |
|
Resident involvement – measuring the value of it
|
26 November 2024:
9:30am |
26 November 2024:
3:30pm |
|
Financially vulnerable
|
26 November 2024:
10:00am |
26 November 2024:
1:00pm |
|
Sustaining and managing a tenancy: mental health, mental capacity and hoarding
|
27 November 2024:
9:30am |
27 November 2024:
3:00pm |
|
ASB injunctions and possession claims — In depth — when and how to use them
|
27 November 2024:
10:00am |
27 November 2024:
4:00pm |
|
Customer complaint handling workshop
|
27 November 2024:
10:00am |
27 November 2024:
1:00pm |
|
An introduction to HHSRS and housing standards
|
27 November 2024:
9:30am |
27 November 2024:
4:30pm |
|
Universal Credit in action: Taking it to the next level
|
28 November 2024:
10:00am |
28 November 2024:
4:00pm |
|
Making your leasehold service work for you
|
28 November 2024:
9:30am |
28 November 2024:
3:00pm |
|
Common building defects and failures for technical and non-technical staff
|
28 November 2024:
9:30am |
28 November 2024:
4:30pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
02 December 2024:
10:00am |
02 December 2024:
4:00pm |
|
Introduction to housing management
|
02 December 2024:
9:30am |
02 December 2024:
3:30pm |
|
Developing your confidence – helping you to succeed
|
02 December 2024:
9:30am |
02 December 2024:
12:30pm |
|
How to develop from manager to leader
|
02 December 2024:
1:30pm |
02 December 2024:
4:30pm |
|
Professional boundaries
|
02 December 2024:
10:00am |
02 December 2024:
3:00pm |
|
Right to Buy and Right to Acquire
|
03 December 2024:
9:30am |
03 December 2024:
2:00pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
03 December 2024:
9:30am |
03 December 2024:
4:00pm |
|
Assertiveness – the art of communicating what you want
|
03 December 2024:
10:00am |
03 December 2024:
3:00pm |
|
Income management masterclass 2024 – prevention and recovery of rent arrears
|
03 December 2024:
10:00am |
04 December 2024:
1:00pm |
|
British Sign Language
|
03 December 2024:
9:30am |
03 December 2024:
12:30pm |
|
Managing for the first time – team leader and managers
|
04 December 2024:
10:00am |
04 December 2024:
3:00pm |
|
Getting your Equality Impact Assessment right
|
04 December 2024:
9:30am |
04 December 2024:
1:00pm |
|
Working with a deaf/disabled colleague
|
04 December 2024:
9:30am |
04 December 2024:
12:30pm |
|
Condensation, damp and mould – causes, cures and the courts for Technical Officers
|
05 December 2024:
9:30am |
05 December 2024:
4:30pm |
|
Customer service: Telephone and digital interactions
|
05 December 2024:
9:30am |
05 December 2024:
1:30pm |
|
Leading Change
|
05 December 2024:
9:00am |
05 December 2024:
1:00pm |
|
Social housing disrepair: Prevention is better than cure
|
09 December 2024:
10:00am |
09 December 2024:
4:00pm |
|
Social housing sector — everything you need to know about the current issues, including all the latest updates
|
09 December 2024:
9:30am |
09 December 2024:
1:00pm |
|
Chairing and facilitating productive meetings
|
10 December 2024:
9:00am |
10 December 2024:
12:30pm |
|
Collecting with care 2024 – Mental health, housing income and rent arrears
|
10 December 2024:
10:00am |
10 December 2024:
1:00pm |
|
Asbestos Awareness
|
10 December 2024:
9:30am |
10 December 2024:
12:30pm |
|
Unlocking construction – basic techniques for non-technical staff
|
11 December 2024:
9:30am |
11 December 2024:
4:00pm |
|
Middle managers – intensive skills workshop
|
11 December 2024:
10:00am |
11 December 2024:
3:00pm |
|
Understanding your customer and the experience they need
|
11 December 2024:
10:00am |
11 December 2024:
1:00pm |
|
Gearing up – the Building Safety Act 2022 – England only
|
11 December 2024:
10:00am |
11 December 2024:
1:00pm |
|
Case preparation and how possession proceedings in the county court
|
12 December 2024:
10:00am |
12 December 2024:
4:00pm |
|
How to stop your workload controlling you and actually get through your to do list
|
12 December 2024:
9:00am |
12 December 2024:
12:00pm |
|
Anti money laundering
|
12 December 2024:
10:00am |
12 December 2024:
1:00pm |
|
Repairs diagnostic questioning – a masterclass for non-technical housing officers
|
12 December 2024:
9:30am |
12 December 2024:
4:30pm |
|
Three essential skills to sustain a healthy work, home balance and be more effective
|
13 December 2024:
10:00am |
13 December 2024:
12:00pm |
|
Emotional Intelligence
|
17 December 2024:
9:30am |
17 December 2024:
12:30pm |
|
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone
|
18 December 2024:
9:30am |
18 December 2024:
3:00pm |
|
Setting service charges and maximising income – a practical workshop
|
19 December 2024:
9:30am |
19 December 2024:
3:00pm |
