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Hi I hope you can help, I am looking at reviewing our safeguarding procedures and Vulnerable person procedures, would anyone mind sharing their procedures and risk assessments. I am interested about managing the risk of the cases. If you have…
Latest member question: Universal Credit migration
A member is putting plans in place and would be interested to know how you are approaching your comms plans and what level of support you are offering residents with this. Can you help? Let us know below.
Condensation, damp and mould for non-technical officers: 13 February – Live virtual training Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric of the building. Spotting the…
Customer complaint handling workshop: 28 February – Live virtual training The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves the organisation and the customer…