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We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

We are looking for an Income Assistant on a 9-12 month fixed term maternity cover contract. In this role you will manage the direct debit (DD) process and rent verifications via the Universal Credit (UC) portal with the aim of supporting customers to sustain their tenancies.

1. • Daily management of the DD process including setting up new DDs, amending DDs due to requests from customers and changes to benefit awards, cancelling DDs.
   • Creating and sending DD files for collection to BACS after authorisation.
   • Management of DD returns including processing to customer accounts and contacting customers to request payment.
   • Promote a rent on time culture, which means we expect rent to be paid when due with customers never being in arrears.
   • Make affordable sustainable arrangements with customers based on their ability to pay and monitor these to ensure they are adhered to.

What we’re looking for

1. • Evidence of attainment of good literacy and numeracy through GCSEs of equivalent.
   • Experience in database management/record systems and developing knowledge of further applications.
   • Experience of working within a customer facing role with proven ability to deal with customers.
   • Excellent organisational skills with the ability to take a flexible approach in managing conflicting priorities under pressure.
   • Strong IT skills and experience of using a range of ICT systems to a high degree of accuracy.

We are looking for the successful candidate to start at the beginning of October 2023.

We are also open to considering applications who would be looking to work 4 days a week.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.