I hope you can help, I am looking at reviewing our safeguarding procedures and Vulnerable person procedures, would anyone mind sharing their procedures and risk assessments. I am interested about managing the risk of the cases.

If you have a document you’d like to share, please forward to members@hqnetwork.co.uk

Can you help? Let us know below.

Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric of the building. Spotting the signs early and dealing with them effectively is vital to combatting the problem successfully. It is not just the experts who have an important part to play in this. Everyone who interacts with customers and properties – whether on site, in person or over the telephone – can help.

This one-day session gives delegates the knowledge and confidence they need when dealing with condensation, damp and mould in their day-to-day jobs. It has been designed specifically for non-technical staff – developed from our excellently received technical version.

The training is lively, practical, interactive and realistic – it appreciates the non-technical nature of the job and takes on board the many demands placed on housing organisations and their frontline staff. Delivered in easy to understand, non-technical language.

Click here to book and to find out more.

All our training courses now come with a professional development certificate as standard.

Click here to view a full list of our upcoming public courses.

The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves the organisation and the customer time, money and effort as well as improving customer satisfaction.

This workshop covers:

• Why customers complain
• How to minimise complaints
• The 3 things a complainant wants
• Handling the initial call
• Investigating the complaint
• Communicating with the complainant
• Getting resolution
• Learning from complaints.

Click here to book and to find out more.

All our training courses now come with a professional development certificate as standard.

Click here to view a full list of our upcoming public courses.

Would you include:

• Direct Debit
• APA
• Standing Order
• Housing Benefit.

Can you help? Let us know below.

Further details on professionalisation requirements and the competency and conduct standard for the social housing sector are expected anytime now.

This is a great opportunity to get ahead of the curve. With our new certificates for professional development hours you will also have the evidence to assure the RSH that you are a learning organisation. 

Our training courses cover everything you need to provide your employees with the skills they need to grow in our ever changing sector. Whether it’s technical training you’re after or looking to develop your skills more generally – there’s something for everyone.

With over 30 different high-quality live virtual training sessions a month and over 200 in-house courses available both as a live virtual sessions or face to face at your location, we have housing covered.

All our courses now come with a professional development certificate as standard.

Click here to view a full list of our upcoming public courses – including what’s still available for January.

Can you help? Let us know below.

Unfortunately a leaseholder had to go into a care home several years ago and is not engaging. The local authority have already had to force entry once to protect the property.

They have sought legal advice and decided to pursue a court order before more service charge arrears accrue. They would be interested to know your approaches to this.

If you have a document you’d like to share please forward to members@hqnetwork.co.uk

If you can help, please let us know below.

HQN will be publishing a briefing on the WHQS in early 2024 and is looking for housing associations and local authorities that are ahead of the game to talk about their work.

Please let us know your thoughts below.

They’d be interested in speaking to other local authorities about their good practice.

If you can help, please let us know below.

Thanks in advance.